Satisfaction Guarantee: Trial Lessons

Tissimo offers a satisfaction guarantee on introductory 30-minute trial lessons with teachers who show the Satisfaction Guarantee badge. If you are not satisfied, you choose what happens next: a credit to book a trial with another teacher, or a refund to your original payment method. You can browse available teachers on the teacher directory.

How the Guarantee Works

1. Student books a 30-minute trial lesson.
2. Lesson takes place.
3. If unsatisfied, the student requests a refund within 72 hours of the lesson.
4. Tissimo automatically checks that the request is eligible.
5. The student chooses either a credit to their Tissimo balance, to book a trial with another teacher, or a refund to the original payment method (a card refund can take up to 14 business days to appear).

Protections Against Abuse

• Trials are limited to 30 minutes to respect teachers' time.
• Tissimo tracks and limits the number of trial refunds per student (maximum of 3).
• Students who abuse the guarantee are banned from the platform.

Teacher Control

Teachers on Tier 1 and above can choose whether to offer the satisfaction guarantee via Account Settings → Teaching Policies; for new (Tier 0) teachers the guarantee is always enabled. Offering the guarantee can help attract more first-time students. See also trial satisfaction guarantee settings for full configuration options, and how refunds work for details on the refund process.