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Opting In or Out of the Trial Satisfaction Guarantee
The Trial Satisfaction Guarantee lets students request a refund if they are not satisfied with their trial lesson. It is always enabled for new (Tier 0) teachers; once you reach Tier 1 you can choose whether to offer it. When you opt in, a guarantee badge appears on your profile, giving prospective students extra confidence when booking.
How to Opt In or Out
- Go to your account settings.
- Open the Teaching policies section.
- Toggle the Trial satisfaction guarantee on or off.
- Save your changes.
The toggle is only available once you reach Tier 1 — Tier 0 teachers always offer the guarantee. You can change this setting at any time. It only applies to future trial bookings — existing bookings are not affected when you change the setting.
What Happens When You Opt In
- A Satisfaction Guarantee badge is displayed on your profile, signaling to students that their trial is risk-free.
- If a student is dissatisfied with the trial lesson, they can request a refund through Tissimo.
- Refunds are issued automatically when a request meets Tissimo's eligibility rules — for example, it must be made within 72 hours of the trial and students are limited in how many trial refunds they can receive.
Why Opt In?
The guarantee can work in your favor in several ways:
- More bookings — students are more likely to book a trial when they know there is a safety net. Lowering risk increases conversion.
- Build trust — the badge signals confidence in your teaching quality.
- Stand out — if similar teachers do not offer the guarantee, you have a competitive edge.
Why Opt Out?
Opting out is a valid choice too. You might prefer to opt out if:
- You want to avoid the possibility of refund requests.
- Your booking rate is already strong and the guarantee is not needed.
- You prefer to handle student satisfaction on a case-by-case basis through direct communication.
Good to Know
- The guarantee applies to trial lessons only, not recurring lessons.
- Eligible refund requests are processed automatically and the credit is returned to the student's Tissimo balance.
- Opting in does not mean every dissatisfied student gets a refund — requests must meet eligibility rules such as the 72-hour window and the per-student refund limit.
- Students who book with the guarantee still go through the same trial booking flow.
