Managing Payment Methods and Billing

Tissimo uses your saved payment method to charge for trial lesson bookings and to automatically refill your course balance for recurring lessons. You can add, remove, or change your payment methods at any time from your account settings.

Where to Find Billing Settings

Click your profile icon in the top-right corner and go to Settings, then select the Billing tab. Here you'll see all saved cards and your current primary payment method. You can also navigate directly to Settings > Billing.

Adding a Payment Method

1. Go to Settings > Billing.
2. Click Add payment method.
3. Enter the cardholder name, card number, expiration date, and CVC.
4. Click Save card. The card is securely stored and available for future charges.

Tissimo accepts major credit and debit cards. Your card details are handled securely and never stored directly on Tissimo's servers.

Setting a Primary Payment Method

Your primary payment method is the card selected by default for purchases such as trial lessons and hour top-ups, and for automatic course balance refills. To change it, go to Settings > Billing, open the menu on the card you want to make primary, and click Set primary.

Removing a Payment Method

To remove a card, go to Settings > Billing, open the menu on the card, and click Remove. If you remove a card that an active recurring lesson series uses for auto-refill, a future refill can fail and pause the series — keep another card on file to avoid interruptions.

What Charges Appear and When

• Trial lesson booking: Charged immediately when you confirm your booking at checkout.
• Course balance auto-refill: Charged automatically before an upcoming recurring lesson when your balance is too low. You'll receive a notification when this happens.
• Manual balance top-up: Charged immediately when you manually add funds to a course balance.

Reading Charges on Your Bank Statement

Charges from Tissimo will appear on your bank or card statement under Tissimo's name. Each charge corresponds to a specific transaction in your Tissimo transaction history, which you can view in Transaction History for full details. See also understanding transaction history for help reading your statement entries.

Frequently Asked Questions

Can I use PayPal or other payment methods?

Currently, Tissimo accepts major credit and debit cards. Check the payment settings page for the most up-to-date list of accepted methods.

Why did I see an unexpected charge?

Automatic course balance refills can sometimes be easy to miss. Check your Transaction History in Settings to see a full breakdown of all charges, including which course each refill was for.

Is my card information secure?

Yes. Tissimo does not store your raw card details. Payment processing is handled by a secure, PCI-compliant payment provider.