How to Join a Lesson

Tissimo lessons take place in Tissimo's own built-in virtual classroom — you don't need Zoom or any external app. You join directly from within the Tissimo platform.

How to Find Your Upcoming Lesson

After logging in, go to your Dashboard or click Lessons in the main navigation. Your upcoming lessons are listed under the Upcoming section, showing the date, time, teacher name, and course.

When the Join Button Becomes Available

The Join button appears on your lesson card approximately 10 minutes before the scheduled start time. Before that window, you'll see the lesson listed but the Join button won't be active yet. If your lesson starts in more than 10 minutes, check back closer to the start time.

Steps to Join

1. Go to Lessons from the main navigation.
2. Find your upcoming lesson and click Join when the button is active.
3. Your browser may ask for permission to access your camera and microphone — click Allow. To set up your audio and camera preferences ahead of time, see Adjusting Classroom Audio and Camera Settings.
4. You'll enter the classroom lobby. Wait here if your teacher hasn't joined yet; you'll be connected automatically when they arrive.

Classroom Basics for Students

Once inside the classroom, you'll see your teacher's video feed and your own camera preview. The toolbar along the bottom includes your microphone and camera toggle buttons. Teaching tools like the metronome, sheet music, and drawing pad may appear in the sidebar — your teacher controls which tools are active during the lesson. For a full walkthrough of what's inside, see Getting into Your Classroom.

Checking Your Microphone and Camera Before Joining

Before entering the classroom, it's a good idea to test your audio and video setup. When you click Join, a pre-join screen may appear where you can preview your camera, test your microphone, and select your preferred devices. Use this step to make sure everything is working before the lesson begins.

Troubleshooting: Join Button Not Showing

The lesson is more than 10 minutes away

The Join button only activates within 10 minutes of the lesson start. Check the scheduled time and return closer to start time.

The lesson was cancelled or rescheduled

If your teacher cancelled the lesson, it will no longer appear as upcoming. Check your notifications or email for a cancellation message. If you need to reschedule or cancel a lesson yourself, see How to Reschedule a Lesson or Cancel an Upcoming Lesson.

Browser permissions blocked

If you've previously denied camera or microphone access in your browser, the classroom may not load correctly. Go to your browser's site settings, find Tissimo, and allow camera and microphone access. Then refresh the page and try again.

Page needs a refresh

If the Join button should be active but isn't appearing, try refreshing the Lessons page. In rare cases, a browser cache issue can delay the button from showing.

Frequently Asked Questions

Do I need to download anything to join a lesson?

No. The Tissimo classroom runs entirely in your web browser. No plugin or app download is required.

What if I lose my connection during a lesson?

Close the classroom tab and return to your Lessons page. The Join button will still be available during an active session — click it to rejoin. If you experience persistent issues, contact Tissimo support.

Can I join on a mobile device?

Tissimo's classroom is accessible on modern mobile browsers. For the best experience, a laptop or desktop with a stable internet connection is recommended.