Transferring Your Balance Between Courses

On Tissimo, your course balance is tied to a specific course with a specific teacher. This design ensures your prepaid hours are always available for the lessons you planned. Here's what you need to know about transfers and what happens to unused balance.

Is Balance Transferable?

Course balance is per-course — each course has its own balance that is used only for lessons within that course. However, you can transfer your credits yourself at any time from your Billing settings. Credits can be moved to another one of your courses, or converted into your Tissimo balance, which can be applied to future purchases at checkout.

Because lesson pricing and teacher rates vary between courses, transferred credits are converted by value: the destination course receives the amount rounded down to the nearest 15-minute block at that course's rate, and any leftover value is credited to your Tissimo balance.

What Happens to Balance When a Course Ends

If you stop recurring lessons or a course ends while you still have unused hours in your balance:

• Your remaining balance is held in your account. Credits left unused for a year are automatically converted into your Tissimo balance.
• If you resume lessons with the same teacher, your balance can typically be applied to the new sessions.
• If you no longer plan to use the balance, you can transfer it to another course or to your Tissimo balance — see below.

How to Transfer Your Balance

To move unused balance to a different course or to your Tissimo balance:

1. Go to your Billing settings and select the Credit transfer tab.
2. Choose the course to transfer From, and choose the destination in the To dropdown — another course or your Tissimo balance.
3. Select a reason for the transfer and click Confirm.

Transfers move the full remaining balance of the source course. You can only transfer credits into a course where you've completed a trial lesson with that teacher, and archived courses can't receive credits. If you'd prefer a refund of unused balance instead, contact Tissimo support — refund requests are handled on a case-by-case basis. For more information on how refunds work, see How Refunds Work. You can also review your payment history under Transaction History.