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Contact Support
If you can't find the answer to your question in the Help Center, the Tissimo support team is here to help. We're committed to resolving your issue as quickly as possible.
How to Contact Support
- Log in to your Tissimo account.
- Navigate to the Help Center from the main menu.
- Click the round chat button in the bottom-right corner of the page, then choose Send us a message.
- Select a support topic and write a description of your issue. If you're not signed in, you'll also be asked for your email address.
- Click the send button.
A member of our support team will respond via email — our average response time is 1 day.
What to Include in Your Message
To help us resolve your issue faster, please include:
- A clear description of the problem
- The steps you took before the issue occurred
- Any error messages you saw
- Your device type and browser (if a technical issue)
Other Ways to Get Help
- Browse articles in the Help Center
- Submit a feature request
- Leave feedback to help us improve
