Contact Support

If you can't find the answer to your question in the Help Center, the Tissimo support team is here to help. We're committed to resolving your issue as quickly as possible.

How to Contact Support

1. Log in to your Tissimo account.
2. Navigate to the Help Center from the main menu.
3. Click the round chat button in the bottom-right corner of the page, then choose Send us a message.
4. Select a support topic and write a description of your issue. If you're not signed in, you'll also be asked for your email address.
5. Click the send button.

A member of our support team will respond via email — our average response time is 1 day. If your message is about an urgent problem with a lesson, such as a lesson that is about to start or already under way, say so at the start of your message: the support team usually replies to urgent lesson issues within minutes.

What to Include in Your Message

To help us resolve your issue faster, please include:

• A clear description of the problem
• The steps you took before the issue occurred
• Any error messages you saw
• Your device type and browser (if a technical issue)

Other Ways to Get Help

• Not sure which teacher to choose? Get recommendations with the lesson inquiry form
• Browse articles in the Help Center
• Submit a feature request
• Leave feedback to help us improve